Shipping policy

Easy Pet Nutrition – Shipping Policy

Effective Date: 2 July 2026

Thank you for shopping with Easy Pet Nutrition.

We are committed to delivering your order as quickly and safely as possible.

Processing Times

Orders are generally processed within 1–3 business days.

Orders received on weekends or public holidays will be processed on the next business day.

During busy periods, processing times may be slightly longer.

Shipping Locations

We currently ship throughout New Zealand.

International shipping may become available in the future.

Shipping Charges

Shipping charges are calculated during checkout based on:

  • delivery location;

  • package size;

  • package weight; and

  • selected shipping method.

Any applicable shipping charges will be clearly displayed before payment.

Delivery Timeframes

Estimated delivery times:

  • Christchurch: 1–2 business days

  • South Island: 1–3 business days

  • North Island: 2–5 business days

  • Rural deliveries: allow additional time

Delivery estimates are provided by our courier partners and cannot be guaranteed.

Perishable Products

Many of our products require appropriate storage.

Customers should ensure deliveries can be received promptly.

Once delivery has been completed, responsibility for appropriate refrigeration or freezing rests with the customer.

Easy Pet Nutrition cannot accept responsibility for products left unattended after delivery.

Authority to Leave

Where courier services leave parcels in accordance with delivery instructions or courier policy, responsibility transfers to the customer once delivery has been completed.

Incorrect Delivery Details

Customers are responsible for ensuring all shipping information is accurate.

Additional courier charges incurred due to incorrect addresses may be payable by the customer.

Damaged Deliveries

If your order arrives damaged:

  • Photograph the packaging and products immediately.

  • Contact us within 48 hours of delivery.

  • Include your order number and photographs where possible.

We will assess the issue and, where appropriate, provide a replacement or refund in accordance with the Consumer Guarantees Act 1993.

Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We will work with the courier to investigate and keep you informed.

Delivery Delays

While we work closely with our courier partners, we cannot guarantee delivery dates due to events outside our control, including:

  • severe weather;

  • courier network disruptions;

  • public holidays;

  • natural disasters; or

  • other unforeseen events.

Questions

If you have any questions regarding your order or our shipping policy, please contact Easy Pet Nutrition through the contact details provided on our website.

We appreciate your support and thank you for choosing Easy Pet Nutrition.